Delivery and Shipping Policy

SHIPPING & DELIVERY POLICY – SHAS CLOTHING

At Shas Clothing, we strive to provide a smooth and reliable shopping experience. Please read our Shipping & Delivery Policy carefully to understand our order processing, dispatch timelines, and delivery procedures.

1. Order Processing & Dispatch Time

• Regular Orders: Orders are generally dispatched within 15–20 working days.
• Express Orders: Eligible express orders are generally dispatched within 5–7 working days. Additional shipping charges apply for express delivery.

Working days exclude Sundays and public holidays. During festive seasons, sales, or periods of high order volume, dispatch may take longer than usual.

Please note that dispatch time refers to the time taken to prepare and send your order from our facility, not the final delivery date.

2. Shipping Charges

• Domestic Shipping: Free standard shipping is available on orders within India.
• Express Shipping: Additional shipping charges apply for express orders.
• International Shipping: Additional shipping charges apply and vary depending on the destination country, parcel weight, and shipping service.

For international orders and shipping enquiries, please contact us through Instagram or WhatsApp at +91 89255 35654.

3. Delivery Timelines

• Domestic Orders: Orders are generally delivered within 20–25 working days from the date of order placement.
• International Orders: Delivery timelines vary depending on the destination country, customs clearance, and local courier services. Please contact us for an estimated delivery timeframe before placing your order.

Delivery timelines are estimates and may vary due to courier delays, public holidays, weather conditions, or other unforeseen circumstances.

4. Order Tracking

Once your order has been dispatched, tracking details will be shared through the contact channel available for your order, such as WhatsApp, SMS, email, or another applicable method.

Customers can use the tracking details provided to monitor their shipment. Tracking updates may take some time to appear after dispatch, depending on the courier service.

5. Shipping Address & Customer Responsibility

Customers are responsible for providing a complete and accurate shipping address, postal code, and active contact number when placing an order.

Please contact us as soon as possible if you need to correct your shipping details. Address changes may not be possible once an order has been dispatched.

If a parcel is returned due to an incorrect address or repeated unsuccessful delivery attempts, additional shipping charges may apply for reshipment, where applicable.

6. Delayed, Lost or Undelivered Packages

If your order has not arrived within the expected delivery timeframe, please contact us with your order details and tracking information.

We will make reasonable efforts to coordinate with the relevant courier or postal service to investigate the issue and assist you.

Delivery delays may occur due to circumstances beyond our reasonable control. However, this does not affect any rights or remedies available to customers under applicable consumer protection laws.

7. International Customs & Import Duties

For international orders, customs duties, import taxes, and other destination-country charges, where applicable, are the responsibility of the customer unless otherwise stated at the time of purchase.

Customs clearance may cause additional delays. Customers are responsible for checking the import requirements applicable to their destination country.

8. Order Changes & Cancellations

Customers may request order changes or cancellations within 24 hours of placing the order.

Requests made after this period may not be accepted, as order processing or stitching may have already begun.

To request a change or cancellation, please contact us through our official customer support channels within the specified timeframe. All requests are subject to confirmation by Shas Clothing and applicable consumer protection laws.

9. Damaged, Defective or Incorrect Deliveries

Customers must record a complete, uninterrupted unboxing video while opening their parcel to help us verify claims involving damaged, defective, missing, or incorrect products.

The video must clearly show the unopened parcel, shipping label, and the entire unboxing process, including the products received.

If you encounter any issues with your order, please contact us promptly at +91 89255 35654 and share the unboxing video along with your order details and supporting evidence.

Claims will be reviewed based on the information provided and handled in accordance with our applicable policies and consumer protection laws.

10. Policy Updates

Shas Clothing reserves the right to update this Shipping & Delivery Policy when necessary. Any changes will be published on this page and will apply in accordance with applicable law.

Customers are encouraged to review this policy before placing an order.

11. Contact Us

For shipping-related questions, delivery updates, or assistance, please contact us:

Business Name: Shas Clothing
Location: Madurai, Tamil Nadu, India
WhatsApp / Phone: +91 89255 35654
Email: shasclothing24@gmail.com

Thank you for shopping with Shas Clothing! We appreciate your trust and look forward to delivering your favourite styles with care. ❤️