Return and Refund Policy

RETURNS, EXCHANGE & REFUND POLICY – SHAS CLOTHING

At Shas Clothing, we strive to provide quality products and a smooth shopping experience. Please read our Returns, Exchange & Refund Policy carefully before placing an order.

1. Eligibility for Returns & Exchanges

• Return or exchange requests must be raised within 1–3 days of receiving the product.
• Products must be unused, unwashed, undamaged, and in their original condition, with all original tags and packaging intact.
• Valid order details or proof of purchase must be provided.
• Customized or altered products are not eligible for return or exchange due to size or preference-related issues.
• Size-Related Issues: Returns or exchanges are not accepted for size-related issues. We provide additional seam allowance in our garments to allow for alterations, making it easier to adjust the outfit to the next available size if needed. Please refer to our size chart carefully before placing your order.
• Products purchased during sales, clearance events, or special promotions are not eligible for return or exchange for change-of-mind or size-related reasons.
• Products that have been worn, washed, altered, or damaged after delivery are not eligible for return or exchange.

These conditions do not affect any rights or remedies available to customers under applicable consumer protection laws.

2. Return & Exchange Process

If your request meets the applicable eligibility criteria, please follow these steps:

Step 1 – Contact Us

Contact our customer support team at +91 89255 36564 within 1–3 days of receiving your order. Please provide your order details and the reason for your request.

Step 2 – Share Supporting Details

Our team may request photographs, videos, or other relevant information to review your request.

Step 3 – Pack the Product

Once your request is approved, securely pack the product in its original packaging, ensuring that all tags and accessories are intact.

Step 4 – Return the Product

Follow the return shipping instructions provided by our customer support team. Please do not send any product back without receiving instructions from us.

Step 5 – Product Inspection

Once we receive the returned product, our team will inspect it and inform you of the outcome of your exchange request.

3. Refund & Exchange Policy

• Exchanges are the standard resolution for eligible requests, subject to product availability and applicable law.
• Refunds are generally not provided for change-of-mind or size-related requests.
• If the requested replacement product is unavailable, our team will contact you to discuss an appropriate resolution.
• Any refund that is legally required or otherwise approved will be processed in accordance with applicable laws.
• Return or exchange shipping charges, where applicable, will be communicated before the return is arranged.

4. Non-Returnable & Non-Exchangeable Products

The following products are not eligible for return or exchange for change-of-mind or size-related reasons:

• Customized or altered products.
• Products purchased during sales, clearance events, or special promotions.
• Products that have been worn, washed, altered, or damaged after delivery.
• Products returned without their original tags or in a condition that does not meet the applicable return requirements.
• Products for which the request is made outside the specified return or exchange period.

These exclusions do not limit any remedies available under applicable consumer protection laws for defective, incorrect, or otherwise legally eligible products.

5. Damaged, Defective, Missing or Incorrect Products

We request customers to record a complete, uninterrupted unboxing video while opening their parcel to help verify any issues with the order.

If you receive a damaged, defective, missing, or incorrect product, please notify us within 48 hours of delivery.

To help us review your claim, please provide:

• Your order number and contact details.
• A complete unboxing video showing the unopened parcel, shipping label, and the products received.
• Clear photographs or videos showing the issue, where applicable.

Once your claim has been reviewed and verified, we will arrange an appropriate resolution, such as a replacement or refund, as applicable under our policies and consumer protection laws.

Please retain the original packaging until the issue is resolved. An unboxing video helps with verification, but its absence will not automatically remove any statutory rights available to customers.

6. Important Information

• Please inspect your order as soon as you receive it.
• Contact us within the specified timeframe if you identify any issue.
• Do not return products without contacting our customer support team first.
• Return and exchange requests are subject to verification and product inspection.
• Exchange processing and delivery times may vary depending on product availability and courier services.
• Please review the product description, size chart, and measurements carefully before placing your order.

7. Policy Updates

Shas Clothing reserves the right to update this policy when necessary. Any changes will be published on this page in accordance with applicable law.

Customers are encouraged to review this policy before placing an order.

8. Contact Us

For any returns, exchanges, or product-related concerns, please contact us:

Business Name: Shas Clothing
Email: shasclothing24@gmail.com
Phone / WhatsApp: +91 89255 36564
Location: Madurai, Tamil Nadu, India

Thank you for shopping with Shas Clothing. We appreciate your trust and support!